CUSTOMER SUPPORT CENTER

Safe Frontier Products & Services

Customer support for Safe Frontier products. Our support engineers are standing by to help you with technical or any other questions you may have using Safe Frontier products.*

INTEL® vPro™/ACTIVE MANAGEMENT TECHNOLOGY

Sys-admin/code level support for Intel® vPro™/AMT, including Intel® AMT SDK, tools, and utilities from Intel. Our Intel® vPro™/AMT expert will help you to deploy, manage, troubleshoot, and if needed, develop workarounds to fast-track your Intel® AMT implementation. Starting at $249/case.

INCIDENT MANAGEMENT

Online Requests | Remote Assistance | On-site Assistance

Support services are provided online via a secure portal where you can create, review, update and close requests. Remote and on-site assistance are available separately.

To place a support request, please register an account with us using the link below. If you already have an account, please login to place a request.

Register

* Included with your product purchase, unless specifically stated in the product documentation.

Requesting Technical Support

Submit a request if you cannot fix a bug, have trouble implementing a specific technology, or have a sys-admin/code-level question that relates to the Intel® vPro™/Active Management Technology (AMT), including Intel® AMT SDK, tools, and utilities from Intel.

Before you request technical support, be sure to review the documentation available on this site and see if the issue you are experiencing has been discussed and resolved on the Intel® Developer Zone.

Submission Guidelines

Please follow these guidelines when submitting your request for technical support:

  • Submit only one support issue (a single, discrete problem) per request.
  • Provide a clear and detailed description with as much information as possible. Include steps you’ve taken to solve the problem and conditions we should consider.
  • Avoid the use of acronyms, jargon, and non-standard abbreviations.

Intel® vPro™/AMT support requests

You can place a support request regarding Intel® AMT without having to purchase any Safe Frontier product. Simply register an account and proceed to Services → Order New Services → Support Center for Intel® vPro™. Purchase a Support Case for Intel® vPro™/AMT. Then proceed to Open Ticket → Support Center for Intel® vPro™/AMT and place a request. Unused requests will expire in 12 moth from purchasing.

Integrated Support

Because we build solutions — Safe Frontier Support Center can provide integrated expert support that includes remote assistance. Our technical experts can help you solve problems using remote access tools. We can also provide on-site assistance. These services are available for service providers, IT departments, as well as OEMs.

Safe Frontier Products Support

Safe Frontier's support services may vary from product to product, but in general Safe Frontier does not provide technical support for non-Safe Frontier or Intel® vPro™/AMT products. If you need technical support for a third-party product (software, electronics or accessories), than please contact the manufacturer or service provider directly.

 

Intel, the Intel logo, Intel Core, Intel vPro are trademarks of Intel Corporation in the U.S. and/or other countries. Other names and brands may be claimed as the property of others.

Recent Posts

Press Release

Safe Frontier launches a dedicated technical support center

Washington, DC: July 17, 2013 Safe Frontier today announced details of i

Washington, DC: Jun 24, 2013 – Safe Frontier announces today the release

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